I submitted an MS Word file, and I have my document back, but I can't see what you've changed. Why is this?

It may be that you have the "Show Markup" feature turned off. If you are using MS Word 2010, 2013, 2016, or 2019, click on the Review tab. In the section named "Tracking," there are three drop-down menus—they're to the right of the button named "Tracked Changes." Click on the top one. Choose All Markup. Then, click the Show Markup menu to make sure all the markup options are checked, including "Insertions and Deletions."

If you are using Word 2007/Office XP, click on the tab named Review. In the section named "Tracking," there are three drop-down menus—they're to the right of the button named "Balloons." Click on the top one. Choose Final Showing Markup.

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If you still don't see any changes, please feel free to contact us or get in touch via Chat.